answer that emerged from this research, conducted with thousands of
employees across more than 80 Australian organisations, is that people
want effective leadership and good communication.
Many people are afraid of change, technology, job loss and so on. Because
of this fear, in the absence of accurate and timely information, people will fill
in the gaps and actually ‘make things up’ – this is one reason that rumours
Especially when leading change processes, leadership equals
communication. Information is the lifeblood of an organisation. Every