How to pay bills ?
Large queues at B1 centers midway of a month
Why are people coming to B1 centers?
No other alternative is known
B1 talk to Bescom &
fix any problems that people are facing
Unsure of the process to pay bill, so need help with clarifications
Hassles with the online payment which needs to be cleared
mistakes in the bill generated by BESCOM ppl.
Bad readings and outdated electronic systems
Why aren't people availing B1 online service ?
Current Online service is faulty and isnt working
Errors in transaction, money being lost
No trust in the system as bills are paid but connection is still lost.
Poorly designed system causing confusion in payment process
No facility for all issues online.
Complicated issues with the bill which needs some clarification.
Users are not Tech savvy
Not aware that bills can be paid online