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conversation_start (Purpose (password related (Bitlocker (Ask username…
conversation_start
Purpose
iPhone/ iPad new or change request
Submit j58 Application
Change Device
Submit user's application
If approved by GM
yes
GUS will enter PIN & mark request as completed
if user logged in
2 more items...
no
notify user about rejection of request
New
Submit user's application
If approved by GM
yes
GUS will enter PIN & mark request as completed
if user logged in
2 more items...
no
GM notify user about rejection of request via email
Change User
Submit user's application
If approved by GM
no
notify user about rejection of request
yes
GUS will enter PIN & mark request as completed
if user logged in
2 more items...
Change Profit Center
Submit User's application
If approved by GM
yes
GUS will change Profit Center & mark request as completed
if user logged in
2 more items...
no
notify user about rejection of request
Change PCID
Submit user's application
If approved by GM
yes
GUS will change PCID & mark request as completed
if user logged in
2 more items...
no
notify user about rejection of request
Terminate
Submit user's application
If approved by GM
yes
GUS will terminate device & mark request as completed
if user logged in
2 more items...
no
notify user about rejection of request
iPhone/iPad general support
Learn how to use
Menu 1. Initial device support 2.Troubleshooting 3.mail 4. message 5. wi-fi 6.remote desktop connection 7.calendar 8.yammer app 9. changing passcode 10.PC power control 11.update apps 12.update iOS 13.backup using iTunes 14.installing app 15. When you changeMBKLOGIN password
User will select one option from menu
Guide for selected option
troubleshooting
In Scope question
Give solution
if issue resolved
yes
Other pupose
Another toubleshooting
exit
no
send mail to GUS for creating ticket
Contact the user with conversation history
Anything else
initial Setup
Phase 0: Preparation
Step 1 : Confirm the necessary information
Step 2 :Set up the initial configuration
Step3: Preparation for register to the device management system
Confirm completion of Phase 0
yes
1 more item...
no
1 more item...
Confirm If phase 0 is complete
Yes
Phase 1 :Basic Configuration
Step 1: Register to the device management system
substeps 1.1 - 1.11
Step 1 complete
no
go back to Phase 0
Confirm if phase 1 is complete
yes
Phase 2: Additional Setup
Step 1 :Install MobileIron TunnelTM (Legacy Support)
Step 2 : Set up viewers for email-attached files
Step 3 : Install Office apps
1 more item...
no
Go back to Phase 1
Anything else
In Scope question
if issue resolved?
No
send mail to GUS for creating ticket
Contact the user with conversation history
yes
Ask for rating & feedack
Out of Scope question
send mail to GUS for creating ticket
contact the user with conversation history
No match found
Encourage user to retry
Match found
No match found
send mail to GUS for creating ticket
contact the user with conversation history
password related
iPhone / iPad
if device is iPhone or iPad
Ask user Username & email ID
application will send email to GUS to reset password
GUS will reset password & mark request as completed
GUS will send password to user via email
MobileIron
Reply FAQ
Apple Id
Reply FAQ
Remote Access
Ask user Username & email ID
application will send email to GUS to reset password
GUS will reset password & mark request as completed
GUS will send password to user via email
Bitlocker
Ask username & email ID
Ask user if he is American or other ?
American
Use password: Mitsui123
Other
application will notify GUS about the user information
Other User
call to GUS
Priority #1
Priority #2
Priority #3