a note on trust
"trust": frames the way we interpret what people say and how they describe their behavior; influences the comfort level in sharing information with others and helps us decide whether we feel other people have our interests at heart
trust takes us to the heart of business and leadership
people and organizations with high trust enjoy tremendous support and success
Trust is at root an aspect of human relationships
the business case for trust
benefits of trusting others
trusting others offers them growth and development opportunities
trusting others has a powerful reciprocal effect - it makes them more trustworthy themselves
the ability to trust customers allows for greater efficiency and creativity in serving them
trust: a personal relationship
trust is personal
three aspects of a trust relationship
trust and risk
reciprocity
trusting and being trusted
trustworthiness
two players: one who trusts and one who is trusted
the best way to be trusted is to be worthy of trust-- to be trustworthy
the virtues of trustworthiness: implies a consistency of character that provides a guidepost for the individual
the trustworthiness equation
four trust virtues
reliability
intimacy
credibility
self-orientation
largely about words
applies more to actions
the only trust equation component that requires time
refers to a sense of security
is the denominator of the trust equation
comes into two forms: selfishness and self-obsession
trusting
three factors
The risk of trusting in a given situation, both objective and perceived
a person's tactical decision to trust
a person's innate propensity to trust strangers
leading with trust, managing trust
the trust values
shared beliefs about how things should be done
being effective drivers of a trust-creating climate
long-term orientation
collaboration
transparency
other - focused
structural design
role modeling
talking the values