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Lecture 1 (The four V's (Variety The range of products and services…
Lecture 1
The four V's
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Variation The variable in the demand placed on the process. Highly variable processes need to be able to change their output level
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Product service mix
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Pure services ( psychotherapy clinic, management consultancy)
Pure products (crude oil production, aliminum smelting)
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Operations Management is the activity of managing the resources that create and deliver services and products.
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