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Exploratory (System improvements (7.7 Explore Version 10/11 Upgrade, 7.8…
Exploratory
System improvements
7.7 Explore Version 10/11 Upgrade
7.8 Strengthen passive enrolment audio quality checks
8.1 Fraudster Detection Tool
8.2 WVDT
8.3 Voiceprint Comparison Tool
8.4 GUI for tools
Voiceprint management capability
7.9 Offline VA enrolment process/ offline enrolment status change
7.2 Enrolment history visibility
1.6 Opt out mechanism
7.10 Offline transfer a saved voiceprint to another record
7.11 Ability to un-enrol voiceprints separately
improve the experience when clients use VA
1.10 Verification and enrolment of only 1 voiceprint type
9.2 IVR audio for passive verification
7.8 Strengthen passive audio enrolment checks
Client eligibility and treatments
1.4 Departed clients / clients with final tax returns lodged – enrolments
1.5 Review of approach to indigenous clients
Expand the VA offering
3.4 IdP improvements to offer VB to access online services on the browser channel
Enhance our reporting capability
5.3 BSM report
Supporting staff
6.2 Incorporate VBA into Siebel simulated training environment