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A Note on Trust (Managers need to juggle both being trusted and trusting…
A Note on Trust
Managers need to juggle both being trusted and trusting
Trustworthiness = [Credibility+Reliability+Intimacy]/Self-Orientation
Credibility = about words/cognitive characteristic
Reliability = repeated experiences over time
Intimacy = sense of security
Self orientation = selfishness; need low levels for trustworthiness
Leading with trust
Commonly held values are important in leading an org
Decentralize decision making
Transparency
implies authenticity and honesty
Long-term orientation
Values relationships over transactions
Collaboration
Lowers perceived risk
Other-focused
based on reciprocity
Trusting
Person's innate ability to trust strangers
Risk of trusting in given situation, both objective and perceived
Tactical decision to trust
Trust at root of human relationships
Things move quickly and effectively with trust
Reciprocal effect: trusting others makes them more trustworthy
Personal relationshop
You will not be able to lead unless personally trustworthy and capable of trust
3 aspects of trust relationship
2 assym roles - one who trusts; another who is trusted
Element of risk
Reciprocal roles of trustor and trustee
Role modeling
Manager must practicing certain behaviors
Be consistent and predictable
Repeat the values!