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Analysis of User Profile,
Context, and Tasks (Goal-Task-Action (Typical…
Analysis of User Profile,
Context, and Tasks
User Profile
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Identifying User Profile
• Stakeholders (categories of users)
– primary users, secondary users
– characteristics
• age, sex, culture
• physical abilities and physical disabilities
• educational background
• computer/IT experience
• motivation
• attitude, enjoyment, satisfaction
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Goal-Task-Action
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Typical activities
• Identify the main work tools or objects
• Collect task scenarios or instances of use cases
• Gain insight into users’ work model
• Gain insight into users’ goals
• Learn users’ jargon
• Gather statistics about use cases
• Gain insight into problems, bottlenecks, errors
• Gather data about work environment
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Identifying Task Objects
Task Objects = Primary Task Objects
• Task Objects = Units of information or data with
which users interact to carry out tasks
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Classes = type of task object, because users can interact
with them
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