Please enable JavaScript.
Coggle requires JavaScript to display documents.
New GBC Website: Requirements Brainstorm (Patients (Informed on particular…
New GBC Website: Requirements Brainstorm
Patients
Informed on particular examinations
Request appointments
Access to location & Contact details
Informed of news
High level of professionalism and service satisfaction percieved
Pre appointment information
Confidentiality and secure information
Easy to navigate website
Information on how to pay accounts
Bulk billing requirements
Accepted payment options
Staff
Tech Staff
Portrays professional staff engagement
Information on website is accurate on the examination they are completing & its preparation
Patients on time (appropriate confirmation systems and parking information)
Reception workflow streamlined
Reception Staff
Pre appointment information easily accessed (parking & access)
Appointment making streamlined
General quiries in easy to access location
Arrival procedures streamlined
Contact taken away from time consuming verbal (phone) to digital (website inquiry forms)
Referrers
Key contacts (Management)
Specialist (Radiologist) profiles
Medicare billing criteria (if required)
Access to PACS and technical support
Types of examinations offered at GBC
Bulk billing requirements
Accreditations held
Events and education
Access to online images and reports
Internal Management Team
GBC Manager
Provides information to patients
Minimises staff time spent general FAQ's
Streamlines reception staff's workflow & appointment setting prcesses
Increases patient return visits & access to healthcare
Marketing Manager
Piggybacks LI brand to create cross over client interations
Updated regularly
Has informative, current and engaging (rich) information
Project on time and on budget
Positively portrays GBC & LI brand
Influences repeat customer visits
Builds brand trust and quality of service
Agency- Bright Labs
No hold up's on content to migrate to template
Payment is on time
Acquires further work from IDX companies
All parties satisfied with end result
Website Project Manager
No agency hold up on template wire frames
Content accurate and up to date
On time and on budget
Effective
Easy to Navigate
Looks professional
COO + GM
Improves profit generation through convenience, streamlined workflows and brand trust
Fits any required regulations
Cost Effective
Minimal additional costs
Return on Investment