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New Step 3: Customer Service Sub-Mind Map (Enquires (Giving added…
New Step 3: Customer Service Sub-Mind Map
Enquires
Giving added information about questions asked by customers
Questions about employment and available vacancies
How to apply
Solving enquirers
Referring customer to addition source of information of enquirer
Advantage
Question will be answered therefore customer will be happy
Disadvantage
Source may not be of use therefore question wouldn't be answered to the customers satisfaction
Passing on enquirers if they cant answer it
Informing high authority to deal with enqiure
Advantage
More information be provided
Assisting
Getting requested items for customers
Advantages
Saves customer time as for they do not have to search the whole shop for a item
Customer will be happy
Giving customers detailed directions for location goods if unavailable to get it for them at that time
Advantage
Saves customer time
They will know where to get the item from
Disadvantage
They might find it rude that staff inst coming with them to get the product
Giving customer added information about product
If they are unsure about an item
Advantage
Gives customer help and support
Complaints
Answering complaints from customers
Finding best way to resolve issue
Advantages
Complaint will be resolved
Disadvantage
Customer will be unhappy if complaint isn't dealt will
Forwarding complaints
Informing higher authority
Advantage
More information about complaint will be provided
Refund and Exchange
Providing refunds of items
Ensure receipt is valid
Give refund
Advantage
Customer is happy
Disadvantage
Customer will be unhappy if receipt inst valid anymore
Exchanging provided goods
Ensure receipt is valid
Exchange item
Advantage
Customer will be pleased