New Step 3: Analysis of Existing and Future System

Customer Service

Working on Till

Staff Allocation (Router)

Enquirers

Give added information about questions asked by customers

Solving enquirers

Passing on enquirers if they cant answer it

Assisting

Getting requested items for customers

Giving customers detailed directions for location goods if unavailable to get it for them at that time

Complaints

Answering complaints from customers

Forwarding complaints

Refund and Exchanges

Providing refunds of items

Exchanging provided goods

Scanning purchased goods

Taking payments from customers

Body language and communication

Bagging customer items in suitable bags

Requesting payment method

Cash

Good posture

Standing up right and professional

Clear speech dialogue and cheerful/happy body language

Advantages

There wouldn't be any misunderstanding

Advantage

Customer wouldn't be bored when interacting

Disadvantage

Customer might feel unconformable if staff is to cheerful and interactive

Bank card /contact less

Check router

Assign responsibility

Stock Level (Shelfs)

Restocking

Removing expired items

Moving items from storage room onto the shelf

Disposing the goods that cant be distributed to customers

Advantages

Customers would not be able to purchase the expired items

Disadvantage

Goods did not sell - therefore money has been lost

Nearly expired good

Putting items that are nearly ' off ' on sell for a discount price

Ensuring their is enough workers per day

Check staff sickness

Ensure cover is provided for any absent staff members

Ensuring departments are well covered