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New Step 3: Analysis of Existing and Future System (Customer Service…
New Step 3: Analysis of Existing and Future System
Customer Service
Enquirers
Give added information about questions asked by customers
Solving enquirers
Passing on enquirers if they cant answer it
Assisting
Getting requested items for customers
Giving customers detailed directions for location goods if unavailable to get it for them at that time
Complaints
Answering complaints from customers
Forwarding complaints
Refund and Exchanges
Providing refunds of items
Exchanging provided goods
Working on Till
Scanning purchased goods
Bagging customer items in suitable bags
Taking payments from customers
Requesting payment method
Cash
Bank card /contact less
Body language and communication
Good posture
Standing up right and professional
Advantage
Customer wouldn't be bored when interacting
Clear speech dialogue and cheerful/happy body language
Advantages
There wouldn't be any misunderstanding
Disadvantage
Customer might feel unconformable if staff is to cheerful and interactive
Staff Allocation (Router)
Check router
Ensuring their is enough workers per day
Check staff sickness
Assign responsibility
Ensure cover is provided for any absent staff members
Ensuring departments are well covered
Stock Level (Shelfs)
Restocking
Moving items from storage room onto the shelf
Removing expired items
Disposing the goods that cant be distributed to customers
Advantages
Customers would not be able to purchase the expired items
Disadvantage
Goods did not sell - therefore money has been lost
Nearly expired good
Putting items that are nearly ' off ' on sell for a discount price