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Performance and Quality Officer (Personal Skills (clear and concise…
Performance and Quality Officer
Service Delivery
Barriers
Identify
Address
subsidy cap error, prevents calc's, policy officer need to update this.
BRMA updates which we rely on IT to process
Financial risk to the Council
safeguard
subsidy
accurate subsidy forecasts throughout the year
income
Monitor HB and CTB expenditure
correctly analysed minimising subsidy loss to the council
reputation
administering and monitoring of CIS system, coordinate CIS management check completed on time and process adhered to
Quality
Monitor
payments
overpayments
Amend
validate HB payments against subsidy records
Issue Log
Run reports, statistics,
Weakness in the Service
identify areas that may lead to subsidy loss
Quality checks
training and development
information updates
up to date info
Info Hub, Info Store, other channels
Brent
Teamwork
support to Service Managers, Team Leaders, Performance and Quality Officers
highlight areas of weakness that may lead to subsidy loss
procedural inefficiency
inadequate customer service
agreed priorities are delivered
on time and providing feedback
establishing inefficiencies, process issues and recommending improvements
Organise meeting and events
venue, background papers, agenda, minutes.
Prioritising tasks
To do lists
Action Programmes
Gannt Charts
Subsidy
External Stakeholders
Annual Subsidy Claim
assist in dealing with queries
so the Final Subsidy Claim is completed by the deadline
internal and external auditors
coordinating visit
accountants
Reports
Caseload
benefit expenditure
average rent levels
general management information
Projections of Benefits costs
financial effects of legislative changes
Personal Skills
Organised
Systematic
Calm
Able to work productively with others
Numerical Ability
Analytical Skills
Problem Solving
Decision making and judgements
team work
iniative, proactive
IT literate
interpersonal skills, communicate effectively with a wide range of stakeholders and staff
clear and concise communication
RFIs