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03 - Customizing a Support Process (Discovery: Support Process (Type field…
03 - Customizing a Support Process
Product Support Process
New
Working
Escalated
Bug Logged
Bug fixed
Closed
Discovery: Support Process
Support Processes
detail the values for the status field on cases. The case status field identifies the high-level point in the case lifecycle.
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02
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Type field
Shipping
Warranty
Product
Other
03
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Inquiry Process
New
Working
Closed
Do you need new fields or picklist values for Inquiry cases?
What is your current process for product support?
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What should your process be for Inquireies?
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