03 - Customizing a Support Process (Discovery: Support Process (Type field…
03 - Customizing a Support Process
Product Support Process
Discovery: Support Process
detail the values for the status field on cases. The case status field identifies the high-level point in the case lifecycle.
Do you need new fields or picklist values for Inquiry cases?
What is your current process for product support?
What should your process be for Inquireies?