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Communications (Consuming information (How do they want to receive it…
Communications
Consuming information
How do they want to receive it
Mechanics
Timing
Email
Video
Devices
When do they want it
1st thing in the morning?
In the evening?
What do they want
What are they aware of?
Goals
Consumption
How to package up the right information
What is beyond email
What should we quit sending them?
What is preventing them from consuming our information "we're drowning"
Go a level deeper - what do they mean by training?