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Handover (Customer Service (Internet Customers (Where is my order? (Order…

- - - - Pass to Sales Team
    - - Want to place an order
        
        Take order and PO, pass to despatch team
        
        Customer on Hold
        
        Pass to Accounts Team
      - Where is my order
        
        Send tracking
      - Incorrect Order Recived
        
        Alert Despatch to correct
      - Order not delivered yet
        
        Send tracking
        
        Chase
        
        Order delivered to wrong address
        
        Alert despatch to correct
      - Request Invoice
        
        Pass to Accounts Team
  - - - Send Tracking
      - Order is lost
        
        Resend order
        
        Send Free Gift
        
        Refund
      - Order not processed
        
        Process order
        
        Send Free Gift
        
        Refund
      - Order stuck in customs
        
        Send Tracking
        
        Pass customer Customs Details
    - - Resend missing item, and free gift
    - - Send correct item, and free gift