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Effective Rules (Promises and pitfalls of green tape (Contributions…

- - - - Street five attributes
  - - - But rules can be a tool of evil in a bad world
- - - - Based on employees’ experience
        
        Give voice to employee, not just make them fit
  - - - Put rules into writing
        
        More effective than unwritten ones
        
        More transparent and amenable
        
        Legitimacy
        
        Easy to follow,enforce
    - - Between design and purpose
    - - Avoid occasional rule exemption
      - Avoid only covering certain population
      - Procedural fairness
        
        How employees value their work
      - More likely to be followed
    - - minimize discretion , standardize organizational behavior
        
        Good for effective rules
        
        Under-control is inefficient
        
        Over-control is inefficient
        
        Optimal control
        
        Avoid micromanage
        
        Rule compliance
      - How to define
        
        Where you stand depends on where you sit
    - - “Why"
        
        indication: alienation
        
        Need to explain and discuss
        
        Compliance
- - - - Create more rules to respond
        
        fewer new rule, growth rate slows down
        
        When to write
        
        When problems are recurrent, consequential or salient
    - - Express relationship between rule requirements and objectives
- - - - Hard to measure, no written objectives
    - - Affect both organization and employees
    - - People react rules in different ways
        
        More voluntary cooporation, less coerced behavior
- - - - Close the design-implementation gap
      - Greater compliance from rule-followers
      - Enhance the relationship between managers and employees
        
        Higher job satisfaction
        
        Lower turnover
        
        Build trust