chapter 5(2)

Brand and Corporate
Reputation

Strategic Information Systems
/Technology Issues

Strategic Research and
Development Issues

Strategic Financial
Issues

Strategic Operations
Issues

Experience curve
unit production costs decline by some fixed percentage each time the total accumulated volume of production units doubles

Increasing Use of Teams

Trends Driving Virtual Teams

Technology discontinuity
when a new technology cannot be used to enhance current technology, but substitutes for the technology to yield better performance

Corporate brand
a type of brand in which the company’s name serves as the brand

Brand
a name given to a company’s product which identifies that item in the mind of the consumer

Corporate reputation
a widely held perception of a company by the general public
Consists of two attributes:
Stakeholders’ perceptions of quality
Corporation’s prominence in the minds of stakeholders

Financial leverage
ratio of total debt to total assets
describes how debt is used to increase earnings available to common shareholders

Capital budgeting
the analyzing and ranking of possible investments in fixed assets in terms of additional outlays and receipts that will result from each investment

R&D intensity
spending on R&D as a percentage of sales revenue

Technology transfer
the process of taking new technology from the laboratory to the marketplace

R&D Mix

Product R&D
concentrates on marketing and is concerned with product or product packaging improvements

Engineering R&D
concerned with engineering, concentrating on quality control and the development of design specifications and improved production equipment

Basic R&D
focuses on theoretical problems

Intermittent systems
item is normally processed sequentially, but the work and sequence of the process vary

Continuous systems
work is laid out in lines on which products can be continuously assembled or processed

Operating leverage
impact of a specific change in sales volume on net operation income

Cross-functional work teams
various disciplines are involved in a project from the beginning

Concurrent engineering
specialists work side-by-side and compare notes constantly to design cost-effective products with features customers want

Autonomous (self-managed)
a group of people work together without a supervisor to plan, coordinate and evaluate their work

Virtual teams
groups of geographically and/or organizationally dispersed co-workers that are assembled using a combination of telecommunications and information technologies to accomplish an organizational task

Turbulent environments

Increased employee autonomy

Flatter organizational structures

Human diversity
the mix in the workplace of people from different races, cultures and backgrounds
provides a competitive advantage

contributions to performance:
Automation of back office processes
Automation of individual tasks
Enhancement of key business functions
Development of a competitive advantage

Web 2.0
the use of wikis, blogs, RSS (Really Simple Syndication), social networks (e.g., LinkedIn and Facebook),

Supply chain management
the forming of networks for sourcing raw materials, manufacturing products or creating services, storing and distributing the goods and delivering them to customers and consumers