chapter 5(2)
Brand and Corporate
Reputation
Strategic Information Systems
/Technology Issues
Strategic Research and
Development Issues
Strategic Financial
Issues
Strategic Operations
Issues
Experience curve
unit production costs decline by some fixed percentage each time the total accumulated volume of production units doubles
Increasing Use of Teams
Trends Driving Virtual Teams
Technology discontinuity
when a new technology cannot be used to enhance current technology, but substitutes for the technology to yield better performance
Corporate brand
a type of brand in which the company’s name serves as the brand
Brand
a name given to a company’s product which identifies that item in the mind of the consumer
Corporate reputation
a widely held perception of a company by the general public
Consists of two attributes:
Stakeholders’ perceptions of quality
Corporation’s prominence in the minds of stakeholders
Financial leverage
ratio of total debt to total assets
describes how debt is used to increase earnings available to common shareholders
Capital budgeting
the analyzing and ranking of possible investments in fixed assets in terms of additional outlays and receipts that will result from each investment
R&D intensity
spending on R&D as a percentage of sales revenue
Technology transfer
the process of taking new technology from the laboratory to the marketplace
R&D Mix
Product R&D
concentrates on marketing and is concerned with product or product packaging improvements
Engineering R&D
concerned with engineering, concentrating on quality control and the development of design specifications and improved production equipment
Basic R&D
focuses on theoretical problems
Intermittent systems
item is normally processed sequentially, but the work and sequence of the process vary
Continuous systems
work is laid out in lines on which products can be continuously assembled or processed
Operating leverage
impact of a specific change in sales volume on net operation income
Cross-functional work teams
various disciplines are involved in a project from the beginning
Concurrent engineering
specialists work side-by-side and compare notes constantly to design cost-effective products with features customers want
Autonomous (self-managed)
a group of people work together without a supervisor to plan, coordinate and evaluate their work
Virtual teams
groups of geographically and/or organizationally dispersed co-workers that are assembled using a combination of telecommunications and information technologies to accomplish an organizational task
Turbulent environments
Increased employee autonomy
Flatter organizational structures
Human diversity
the mix in the workplace of people from different races, cultures and backgrounds
provides a competitive advantage
contributions to performance:
Automation of back office processes
Automation of individual tasks
Enhancement of key business functions
Development of a competitive advantage
Web 2.0
the use of wikis, blogs, RSS (Really Simple Syndication), social networks (e.g., LinkedIn and Facebook),
Supply chain management
the forming of networks for sourcing raw materials, manufacturing products or creating services, storing and distributing the goods and delivering them to customers and consumers