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Effective Rules through Green Tape (Better implementation (stakeholder…
Effective Rules through Green Tape
Better implementation
stakeholder involvement is crucial
learn from those who are performing the job
involvement from stakeholders leads to higher likelihood that they will voluntarily listen to a rule
When to write a rule
significant org. problems
reasonably clear causes
Green tape
defined as "theory of organizational rules based on the lived experiences of public employees and their encounters with rules
giving voice to employee perceptions and not fitting them into existing theory
effective rules feature both social and technical components
rule formalization
written rules vs. unwritten rules
studies have shown that people are more willing to follow written rules
rule logic
must be logical
rule must connect between org. goals and actions
Consistent Rule application
not systematically exempting individuals or groups from the rules
key to encouraging good behaviors
lack of consistency can build divisions
optimal control
under control and over control are alternatives
optimal control is the sweet spot in the middle