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Green Tape (Rules in Orgs (rules influence relationship between employee…
Green Tape
Rules in Orgs
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rules influence relationship between employee and manager, org
both empower and constrain, defines the standing of employee w/in org
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Five Rule Attributes
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Optimal Control
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over-control constrains employees, communicates a lack of faith and an expectation of rebellion
Rule Understanding
gives meaning and purpose, helps align rule with work, and employee with org
When to Write Rules
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unwritten rules are best for uncommon problems or unclear solutions, or when manager requires flexibility
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Other Notes
rule creation should be looked through perspectives other than managers and employees: ie citizen's and company's
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"Green tape is a grounded theory of effective organizational rules based on the lived experiences of public employees and their encounters with rules."