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Customer Experience (Users Perspective (jon (Difficulty understanding…

- - - - Confusing app layout
- - - - getting a service without any follow up on how it works or how to contact support/left alone
        :O(
      - No automated response that says your question was received
      - Getting disconnected on the phone and receiving no call back after supplying contact info
  - - - Long wait times, often unclear responses or redirects
        
        :unamused:
  - - - No solution to the problem even after rotating to 5 departments on the phone
        
        No response in the chat window even after 1 hour of wait
      - FAQs on the website are not efficient/ not much content
        
        Survey Links - hassle to open emails
    - - no evidence that feedback was received or acted on
      - boilerplate questionnaire that seems unlikely to be incorporated into the product