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Team Leader (People Management (Onboarding (TL part training, CMS ID,…
Team Leader
People Management
shift arrangement
Voice source
E source
Shift Swap
Leave & Absense
Leave approval
Shift leave Management
Performance
Monthly PMPI report
Quarterly PMPI result
Daily performance Monitor
CATW
Daily summary report
Chat report
CMS
PMPI feedback to agent
1&1 Performance Review with Agent
Reimbursement & Expense
Taxi Reimbursement receipt Checking
e-Overtime arrangement and summary
Meal order for Pubic holiday
Onboarding
TL part training
CMS ID
Badge
Chat account
Impact 360 profile&account
Qfiniti account
Name Tag
OffBoarding
HR ticket
check list
Activities and Rewards
Organize Team Buiding
GSD level
Team level
Awards
From HPE or Pfizer
Team level
Seat arrangement
Data Management
CATW compliance check
Weekly check
Weekly check
Training Compliance check
Pfizer Training
HPE Training
Share Point maintanance
Team member information update
Escalation Handling
Chat
Daily
Monthly
SLA
EN
BAHASA
THAI
Any analysis assignment from management team
Meeting
Global Training
WFM
Weekly F&S meeting
Daily ID Meeting
Global chat meeting
ISL meeting
ANZ&MAL&SGP
North Asia
Team member
Process Review
Weekly share meeting
Core Member
SME backup meeting
SME &QA meeting
Ariba Training
SD-SS weekly Meeting
Infrastracutre Management
Outage
Infrastructure information update
outage reporting
IVR record
Phone Line
Issue reporting
Call flow management
BCP rehearsal
Asset Management
IT configuration items
Pfizer
HPE
Office supplies