Production Systems
Systems view
line view
circular view
point view
process of Six Sigma Quality Management
(DMAIC)
Analyze root causes(A)
Improve process by fixing root causes(I)
Measure current performance(M)
Define problem(D)
Control the process long term to ensure performance(C)
Strategic impact of SCM
Managing relationships
Managing trade-off
Managing risks
Promoting sustainability
Production and
Operations Management
Supply chain management (SCM)
The business procedures, policies, and computer systems that integrate the various elements of the supply chain into a cohesive system
Mass Production, Customized Production, and Mass Customization
Customized production-The creation of a unique good or service for each customer
Mass customization-A manufacturing approach in which part of the product is mass produced and the remaining features are customized for each buyer
Mass production-The creation of identical goods or services, usually in large quantities
Forecasting and capacity planning
Scheduling
Facilities location and design
Lean systems
Unique Challenges of Service Delivery
Scalability challenges
Performance variability and perceptions of quality
Location constraints
Customer involvement
Perishability
Service provider interaction