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Tier 3 (Product Solution Sets (Warm)
Must SAVE money or provide actions…
Tier 3
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Perceived customer problem(s)
problem for the customer was "help me understand what I need to do and can do right away to save money on operations and improve the wellbeing of my citizens, for less than 50K"
then "help me get even better, provide me with the solutions now and in the future that will enable our community to continue to flourish, attract new business and maintain residents"