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Situation: Who - Myself, Boss and Fork Lift Driver When - Morning, Where -…
Situation: Who - Myself, Boss and Fork Lift Driver When - Morning, Where - Convention Centre, What - Ineffective communication for instructions for work. Why - To keep us moving and get the job done. How - The boss used verbal and non-verbal communication. How many - Several steps to getting the job done.
Future Changes
In the future after reflection I suppose that I would be better other-oriented person by researching some background information on the role of a events industry worker.
Understanding the effective interpersonal communication that considers the hierarchy
Knowledge on the event
Impacts:
psychological
Frustration, confusion, confidence, greatful, interested, willing, detached, hurried, vulnerable, afraid, alone, annoyed, humiliated, intimidated,
Reactions - It made me feel frustrated because I didn't have the comprehension skills to listen to and understand what the boss said. I felt like I was vulnerable on my first week and I was detached from the others. I was annoyed at them for using jargon and I didn't want to ask boss to repeat themselves.
Misinterpretations - I have misinterpreted the meanings of directions.
Beliefs and Values
Beliefs: religion
Values: manners, politeness, kindness, safety ethics, high work ethic, kinship, respect, fellowship, body and soul
Assumptions: About the communication qualifications of the boss. Everyone understands non-verbal gestures and english, events work is ongoing, people are shifty, suspicious,
Annoyed and agitated and then relief.
Negative Prejudice - I have some prejudice against a loud voice, tattoos,
Events Industry Culture: Practice of the Events workers: labour, Safe Method for Octo Shell Builds, Beliefs: That I am a part of this event, the event is the world in itself, No-one can see us Values: Staying Ahead of Time, Safe work Practices, Submission to 'boss' Assumptions: That I exist in the event
Traditions: Fighting for Australia, Masculinity, Multiculturalism, Valuing the national treasures, knowledge and education, hard work, Squatting, Apprentice/Boss labor role.
Communication as a Process of Transaction
Physical/psychological Barriers
Psychological Barriers - thoughts, worries and feelings
Physical Barriers - one way transaction , limited hearing due to background noise. Listening to the voice of the sender faced interference from noise
Verbal/non-verbal - Information withheld, expression and gestures, emotions and feeling,
Perception - I asserted my boss was similar to someone I knew previously.
It have the selective perception of listening to what I find more friendly and I have an optimal hearing perception.
Hierarchy and beliefs about our relationship
Verbal and Non-verbal Communication between Sender and two people receiving and interpreting
Verbal and Non-verbal Communication
Facial Expressions, Hand Gestures, Tone, Pitch and Articulation of Voice and paralinguistics, language and events jargon.
History/Background: Western Culture, Foreign Background, Events supervisor, Academic Background, Health Science
Patriarchal hierarchy, Boss has power
Reflection
After reflection. Considering the types of non-verbal communication he used and upon reflection I feel the event needed the boxes removed or placed depending on the feeling an event brings. An analogy would be for example the feeling of removal of a splinter from your foot.
Name: David Watts ID: 21941384
Beebe SA, Beebe SJ & Redmond MV 2014, Interpersonal Communication: Relating to Others, 7th Pearson
New International Edition, Pearson, Essex.