Situation: Who - Myself, Boss and Fork Lift Driver When - Morning, Where…
Situation: Who - Myself, Boss and Fork Lift Driver When - Morning, Where - Convention Centre, What - Ineffective communication for instructions for work. Why - To keep us moving and get the job done. How - The boss used verbal and non-verbal communication. How many - Several steps to getting the job done.
In the future after reflection I suppose that I would be better other-oriented person by researching some background information on the role of a events industry worker.
Understanding the effective interpersonal communication that considers the hierarchy
Knowledge on the event
Frustration, confusion, confidence, greatful, interested, willing, detached, hurried, vulnerable, afraid, alone, annoyed, humiliated, intimidated,
Reactions - It made me feel frustrated because I didn't have the comprehension skills to listen to and understand what the boss said. I felt like I was vulnerable on my first week and I was detached from the others. I was annoyed at them for using jargon and I didn't want to ask boss to repeat themselves.
Misinterpretations - I have misinterpreted the meanings of directions.
Beliefs and Values
Values: manners, politeness, kindness, safety ethics, high work ethic, kinship, respect, fellowship, body and soul
Assumptions: About the communication qualifications of the boss. Everyone understands non-verbal gestures and english, events work is ongoing, people are shifty, suspicious,
Annoyed and agitated and then relief.
Negative Prejudice - I have some prejudice against a loud voice, tattoos,
Events Industry Culture: Practice of the Events workers: labour, Safe Method for Octo Shell Builds, Beliefs: That I am a part of this event, the event is the world in itself, No-one can see us Values: Staying Ahead of Time, Safe work Practices, Submission to 'boss' Assumptions: That I exist in the event
Traditions: Fighting for Australia, Masculinity, Multiculturalism, Valuing the national treasures, knowledge and education, hard work, Squatting, Apprentice/Boss labor role.
Communication as a Process of Transaction
Psychological Barriers - thoughts, worries and feelings
Physical Barriers - one way transaction , limited hearing due to background noise. Listening to the voice of the sender faced interference from noise
Verbal/non-verbal - Information withheld, expression and gestures, emotions and feeling,
Perception - I asserted my boss was similar to someone I knew previously.
It have the selective perception of listening to what I find more friendly and I have an optimal hearing perception.
Hierarchy and beliefs about our relationship
Verbal and Non-verbal Communication between Sender and two people receiving and interpreting
Verbal and Non-verbal Communication
Facial Expressions, Hand Gestures, Tone, Pitch and Articulation of Voice and paralinguistics, language and events jargon.
History/Background: Western Culture, Foreign Background, Events supervisor, Academic Background, Health Science
Patriarchal hierarchy, Boss has power
After reflection. Considering the types of non-verbal communication he used and upon reflection I feel the event needed the boxes removed or placed depending on the feeling an event brings. An analogy would be for example the feeling of removal of a splinter from your foot.
Name: David Watts ID: 21941384
Beebe SA, Beebe SJ & Redmond MV 2014, Interpersonal Communication: Relating to Others, 7th Pearson
New International Edition, Pearson, Essex.