What aspects do you think contribute to breakdowns in communication…
What aspects do you think contribute to breakdowns in communication throughout FGGO?”
who is communicating? who is responsible for comms? KS
has to ask leaders or PM's how things will be communicated.. not time consuming just a hole in the comm KS
info is not available until later with quick timelines on projects KS
this could be the reason that info does not cascade KS
did not know who to engage, went to several people and no one can tell you the ownership BM
Goms is easier, owners are clear, process is clear.. outside of that when commuicating change less clear TR
how leaders in UK comm's is very diff than US, not as many surprises and is engaging. Very open /transparent leadership BM
e.g Goms going away: engages and ask for questions, letting team know that he cant say everything BM
50 global clients, team has heard about it and has been engaged for awhile 2 weeks before official comms, very helpful BM
consistency with engagement and comms on global team BM
lack of physical presence in some offices
highest level of leadership in Seattle is team leads AF
leader is learning of change with the teams. AF
leads do not always know they need to cascade info down to teams? KS
e.g christine has experienced this, never got the greenlight to share.
we dont always know the timelines, difficulty to comm when we dont have all the info
no clear process to integrate new people or comm leavers JG
not aware of who the change affects
google, AM and sales support made a change and did not tell CSC which greatly impact work BM
being involved in this conversation would have helped
20 different emails around this BM
to involve too many people or not enough?
not working through the solution enough could be enough BM
not knowing what other teams do MB
change management consultant could be magically helpful
no clear process for comm's champs
how to keep updated? BM
ball is dropped, who owns it? BM
process is cyclical, owners do not always get all the info they need to have to update JG
how do you first learn?
team leaders, word of mouth, and huddle BM
multiple points of comms is important BM
what happens if you are not around for a huddle/team meetings?
they are recorded and there is a general email with attachments BM
things are surprises, e.g CRM changes, credit control BM
happens every 3 months or so BM
translation process, cant assume processes are the same regionally CM
IDA's are quite different regionally: the back process is different.. the materials can be different, orders done differently AF
lync is awful.. breaking in and out
how can we connect with horrible technology issues when teams are spread across the globe?
timing issue, as no tech person locally. took 2 business days for an inital response JG
usually not an issue BM, if there are issues push calls.
would improve comm's would allow us to put energy in other places bM
alot of work to go forward, a step AF