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Mystery Shopping: In-depth measurement of customer satisfaction (Joggesko,…

- - - - beskrive visjon, misjon av bedrift
      - bruk bilde og beskrivelse, plassering, konkurrenter, konkuransedyktige vi vurderer?
      - sett in vår valgte produkt
      - hvilke type kunder går til bedrift
      - beskriv kvaliteten til kundeservice dere forventer av valgte bedrift/butikk
- - - - 26 out of 27 dissatisfied customers of goods with a relative low price, don’t tell their supplier about their
        dissatisfaction, however, 63% will never buy again
      - 45% of customers who experience a problem with a relative low cost service, don’t complaint; 45% of those will
        never come back
      - 27% of the buyers of expensive products will not complaint, but 41% will not come back
      - 37% of dissatisfied customers of expensive services do not complaint, however, 50% of the dissatisfied customers will
        not come back.
  - - - The mystery guests behave like real customers who are looking for a suitable job. During the visit to one
        of the branches they have to observe everything that concerns the process. This means that they observe the attitude of
        the employees, their knowledge and skills, but also the cleanliness of the branch and the coffee facilities. The mystery
        guests gather all kind of information about flexwork and ask for a real job. In this situation it is extremely important to
        have a good shopping scenario so you can answer all the possible questions of the employees.