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human capital issus (labor intense (employer's assumptions about…

- - - - dispositional
        
        assume that emotions arise based on uniquely individual characteristics
        
        leads to a focus on individual differences as they pertain to emotive expression, self-efficacy, and emotional intelligence
      - dramaturgical
        
        emotions arise on the basis of social interaction
        
        assume that they are subject to organizational control
        
        leads to a focus on organizationally mandated display rules
- - - - which is effective in helping workers prevent burnout
      - be required by the employer
      - purpose: to keep responder healthy
    - - used by law enforcement, firefighters and emergency rescue squads for combating the harmful effects of emotionally intense work