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Project Communication Management (Communication Model (2. Transmit: sender…
Project Communication Management
Plan Communication Management
Purpose
: Determining communication
needs of the stakeholders by defining & documenting
Types of information needed
The format for communicating the information
How often it is distributed
Who prepares it
Input
Project Management Plan
Stakeholder Register
Enterise environmental factors
Organization process assets
Lesson learned
Historical information
Tools & Techniques
1. Communication requirement analysis
analyze and determine the
communication needs of stakeholders based on sources
Stakeholder responsibility relationship
Other department and business unit involved on the project
The number of resources involved in the project and where they are located in the relation to the project
Internal needs (the organization may need to know about the project)
External needs (organizations such as media, government, industry groups may required communication updates)
Stakeholder information which is documented in Stakeholder Register
Company and departmental organizational charts
Communicate
enough
,
valuable
(both
good
and
bad
) information so that stakeholders can make appropriate decisions
Communication Channel formula: (number of participants * (number of participants-1))/2
2. Communication Technology
:
used to communicate the information to,
from and among stakeholders
Forms
: written, spoken, email, formal status report, meeting, online database, online schedule, etc
Factors:
Communication Technique
Communication Model
2.
Transmit
: sender transmit message
using written,oral , email, ...
3.
Decode
: receiver translates the received message
1.
Encode
: put information into
a language that receiver will understand
4.
Acknowledge
: receivers notified the sender that they received the message
5.
Feedback and/or response
: sender encode the response and start cycle all over again