Please enable JavaScript.

Coggle requires JavaScript to display documents.

KPI Telin (Roadmap to TIMES HUB (Customer Experience (Digitize process and…

- - - - For internal purposes, including for Support System
      - Product & service purposes
        
        Traffic & Non-Traffic
        
        SDN, NFV
        
        Other Cloud & Virtualization Services
        
        Adjacent Business
  - - - Develop innovative business models bundling traditional and advanced connectivity / carriage services
  - - - Area of considerations to:
        expand presences,
        get closer to eyeballs,
        enrich offerings to minimize churn and
        to attract more verticals.
        
        Number of PoPs and global distribution
        
        Number of Data Centers and global distribution
        
        Number of CDN and global distribution
        
        Other Products & Services
        
        1st Priority related to Traffic & Non-Traffic
        
        Related to Adjacent Business
        
        Vertical Industry served
        
        1st Priority related to Traffic & Non-Traffic (ICT including telco, network and internet, providers, Media & Entertainment, IT & Cloud Services, FInancial Banking)
        
        Other verticals related to Adjacent Business
        
        AS# from Wholesale, Retail & Backbone
        
        Network coverage
      - Initial A&A shortlist
      - A&A Negotiation & Deal
      - DD & PMI preparation
  - - - Collaborate to Optimize Network for Telkom Group’s benefit
      - Scale up (expand customer base), monetize the hubs & managed service for legacy business
      - Accelerating new digital product for domestic & international voice service
      - Innovate on pricing / business models and integrated service offerings, hence targeting a greater share of wallet
      - Invest in DC / cloud, CDN and hosting services (for local & localized content)
- - - - Limit grey traffic leakage
        using SIMBOX
        detection (# detection & # of blocked)
        
        number of detection
        
        number of blocked number
      - Capacity adequance (avg occ below 90% max)
        
        ratio of required additional circuit to total circuit
        
        ratio < ...?
        
        average voice circuit MTTI
        
        MTTI < ...?
      - Service Quality >= average partner's expectation
        
        ASR > 50%
        
        MHTS > 3 min ???
        
        MTTI < 3 days ???
        
        MTTR < ...?
      - Agreement minimum 95 % accomplished
        
        % timeline compliance
      - Sales Force effectivity (revenue / sales force)
        
        average Sales Force Quality
        
        % of certification
        
        experienced Sales Force composition ratio
        
        average Sales Force productivity
        
        Total Sales
        
        Number of Sales Force
    - - Filter SMS (partner, )
      - Competitive SMS termination (< kompetitor ??)
      - Partnership ( #partner)
      - Agreement (% compliance)
    - - Service Quality level (MTTI, MTTR, CSLI)
      - Sales Force (# of certified AM global)
      - Service Coverage (# POP, # covered country)
      - Agreement (% compliance)
    - - Organisasi & Bispro PM
      - Deploy ecosystem marketplace
    - - Service Quality (MTTI, MTTR, Latency, CSLI)
      - Sales Force (# of Sales Force, % certification)
      - Capacity (Gbps)
    - - Service coverage expansion
      - Sales Force (# of certified AM global)
      - Competitive domestic portion price
    - - Coverage
      - Manage Services
        
        self managed service
        
        transfer managed service to TelkomInra
      - Channel Management
      - Network Reliability
    - - Channel Management
      - Network Reliability
      - Coverage
    - - Client acquisition
        
        Request working capital
      - Increase FTE production
    - - Utilization of rack
      - Service Quality (MTTR)
  - - - Reduce capacity of IP Transit (74 G)
      - Reduce IPLC price
      - Reduce cost of IPVPN (domestic portion e.g Local loop (%))
      - LCR voice hubbing ( % hubbing margin)
    - - Lean organisation (productivity EBITDA/FTEs)
      - Lean operation (OM,