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ATTITUDES AND JOB SATISFACTION (3.3 Major job attitudes (Job Involvement,…
ATTITUDES AND JOB SATISFACTION
3.2 Relationship between attitudes and behavior
Attitude determine behaviour
Festinger
Cognitive dissonance
Mitigating variables
Attitude
Predicts
Behavior
3.1 Negative attitude towards supervisor
Affective = feeling
Behavioral = action
Cognitive = evaluation
Attitudes
3.4 Define job satisfaction
Causes an employee to have a high level of job satisfaction
satisfied employees affect an organization
Measuring Job satisfaction
3.6 Outcomes of job satisfaction
OCB
Job performance
Life satisfaction
Customer satisfaction
3.5 Causes of job satisfaction
Personality
Pay
Job Conditions
Corporate Social Responsibility(CSR)
3.3 Major job attitudes
Job Involvement
Psychological Empowerment
Job Satisfaction
Organizational Commitment
Employee Engagement
Perceived Organizational Support
3.7 Employee responses to job dissaticfaction
Counterproductive Work Behavior
Actions that actively damage the organization, including stealing and being late or absent.
4 responses to job dissatisfaction
Loyalty
- dissatisfaction is expresses through by passively waiting for conditions to imrove.
Neglect
- Dissatisfaction through allowing condition to worsen..
Voice
– dissatisfaction expressed through active and constructive attempts to improve conditions.
Exit
– behavior towards leaving the organization, including looking for a new position or resigning.