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letter (enquiry (We refer to your advertisment in the magazin "…
letter
enquiry
We refer to your advertisment in the magazin "name".
We are a growing German wholesaler of sports goods.
We are very interested in the sports shirts you offer.
Could you please send as your current catalogue and price-list?
We would also like details of delivery periods and trade discounts.
offer
Thank you for your offer of 2 july
We would like to place the following order:
We note that these prices include a discount of 2 %.
We confirm that the payment will be made by credit card immediately on receipt of the goods
Please confirm acceptance of this order.
Thank you for your trouble and if you have any question, please contact me.
complaint
I'm writing to you with the reference of 2523.
The consignment arrived last week.
However, when we inspect the goods we found that some items were faulty
This is a particular problem for us because we need it urgently.
Please send us replacements urgently.
Please let us know what you would like to do with the wrong goods.
We are looking forward to receiving your answer and the replacement delivery
dealing complaint
We are extremly sorry that the goods your arrived were wrong
We are experiencing temporary difficulties with our supplier
We are dispatching the missing goods immediately
Please return the wrong goods at our expense.
We can assure you that this will not happen again.
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Subject: enquiry shirts
Dir Sir or Madam,
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We are looking forward to hearding from you
Your sincerely
Name
Sales Department