What aspects do you think contribute to breakdowns in communication throughout FGGO?

Technology

Process

People

who is responsible?

confusion, from top down and who is taking lead

who is communicating?

where is the process?

written process doc and comms would be helpful

click to edit

sites, e.g US CSC central not functioning properly and not updated.

inconsistently used process

different based on location; tdrive UK and old sharepoint site in the US.

roles changing, growth and fast paced change

differnent

not always aware of differences

roles changing; growth

lack of understanding esp when dealing cross functionally of how processes changing can impact different teams processes

UK: end to end partnership, closer partnerships crossfunctionally. easier when you are closer in proximity.

can have face to face interactions makes it easier

clear understanding of the why impact

2 way conversations now, less so in the past (UK) taken some time

not as well communicated in US

not always knowledge of who to talk to?

email used as engagement, weekly meetings, team leads speaking with the different team and feeding info back to the team. (UK)

click to edit

lync does not always work well for huddle (Seattle/remote)

Relationships: 2 way communication

timezones is a barrier

teachnology

harder to start relationships when in different locations

same communication breakdown despite location when dealing crossfunctionally
e.g dave and christine

lync and VPN are not compatible

how comfortable would you be out reaching to others you have never interacted with?

not knowing roles and not having met them

you don't know what you don't know

departments feel siloed

remote: little interaction with certain teams, feel very removed

probing to find answers can be awkward ; feeling out of the loop

discomfort when you are not sure it is the right person

does not always get info on movers/shakers (Kg)