What aspects do you think contribute to breakdowns in communication…
What aspects do you think contribute to breakdowns in communication throughout FGGO?
sites, e.g US CSC central not functioning properly and not updated.
roles changing, growth and fast paced change
lync does not always work well for huddle (Seattle/remote)
lync and VPN are not compatible
who is responsible?
confusion, from top down and who is taking lead
where is the process?
written process doc and comms would be helpful
inconsistently used process
different based on location; tdrive UK and old sharepoint site in the US.
UK: end to end partnership, closer partnerships crossfunctionally. easier when you are closer in proximity.
can have face to face interactions makes it easier
clear understanding of the why impact
not as well communicated in US
2 way conversations now, less so in the past (UK) taken some time
not always knowledge of who to talk to?
email used as engagement, weekly meetings, team leads speaking with the different team and feeding info back to the team. (UK)
not always aware of differences
lack of understanding esp when dealing cross functionally of how processes changing can impact different teams processes
who is communicating?
not knowing roles and not having met them
you don't know what you don't know
departments feel siloed
remote: little interaction with certain teams, feel very removed
probing to find answers can be awkward ; feeling out of the loop
discomfort when you are not sure it is the right person
roles changing; growth
does not always get info on movers/shakers (Kg)
Relationships: 2 way communication
timezones is a barrier
harder to start relationships when in different locations
how comfortable would you be out reaching to others you have never interacted with?
same communication breakdown despite location when dealing crossfunctionally
e.g dave and christine