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Emotional Labor (Public Good (Most due to market failures, Goods or…
Emotional Labor
Public Good
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Costs are clear but benefits are diffuse, difficult to measure and impossible to price
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How?
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Attention deployment: How individuals direct attention within a given situation in order to influence emotions (distraction/concentration)
Response modulation: efforts to influence physiological, experiential, behavior responding as directly as possible
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What
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Agencies can screen, train, retrain, and evaluate employees on quality of emotional labor
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Why
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Emotion & cognition linked, but emotion regulation affects cognitive function
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not experience of emotion impairing cognitive function, rather regulation
Management of feeling to create a publicly observable facial and bodily display that is necessary for doing the job
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More than trait, it's a skill
Harbor of Refuge
Whether or not we agree with gov, we expect them to respond when tragedy strikes
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