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JVL (2001 (Apple (Sr. Manager, Family Room, Efficiency / Rapid Growth /…
JVL
2001
Apple
Sr. Manager
Family Room
Efficiency / Rapid Growth / Consistent messaging
Sr L + D
Manage projects
Cx / Ex / Prod + Work
Learning + Development lens
Sales Associate
Team Lead
Department Manager
DMM
GM
Sr. DMM
Regional Merch
SMM
6 years ops / 7 years visual / 2 years L+D
LP
Resources
Materials
Policies
SOPs
Assessments
Training materials
Branding
Contests
Holiday
UO Rewards
Fitting Room
Empower + Incentivize
Medallia
Change behaviors
Training
Leadership training
Out of date paper materials
Digitize
Relevant to millenials
A la carte / modules
Scrum
TSM/M
Merch Mentor
15 SMs
7 SMMs
1 call / month
District Commitments
UOCC
Field Leaders
Guidebook
Content / Incentivize / Empowering
Making Customer Service tangible
task / customer
Communication
Threads
Push the envelope
Innovate
Branding
Welcome to UO
Digital + Interactive
Culture / Customer / You
First hour in the store
Share inspiring content