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Omadi SAM KPI (Communication (The # of Missed calls, Avg. Response Time,…
Omadi SAM KPI
Communication
The # of Missed calls
Avg. Response Time
The # of Customer Updates sent/ # of Unresolved tickets
Customer Advocate
Churn Rate
The # of customers transitioning on time
The # of saves / Total cancellation requests
Reporting Method
Weekly
Google Sheet
Face-to-face
Monthly
Google Sheet
Email
Face-to-face
Daily
Google Sheet
Email
Time Blocking Management
?Can you define this further?
Raving Fans
Customer Satisfaction Index (1 - crazy ex-girlfriend)
Message Consistency
Can you clarify this?
Consistent info?
Competence?
Customer Care?
happiness -vs- SUCCESS
Raving Fans start with contact #1 (Implementation?)
AR/BILLING
Amt Termed/ New Accounts
Lost during implementation vs # that makes it through
Lost during Contract Renewal
Lost due to tech issues
Support
Features
No longer supported
No plans for Development