Actionable Feedback: Unlocking the Power of Learning and Performance Improvement
Critical Feedback
people dont like to give it; delivery fails to lead to a change; recipients have hostile feelings
actionable feedback: feedback that produces learning and tangible, appropriate results, such as increasing effectiveness and improving performance on the job
high emotions for giver and receiver
cognitive and emotional dynamics impacting feedback receiver
people see themselves more positively than others see them so criticism seems inaccurate
attribute success to ourselves and blame failures on others/external factors
positive illusions are hallmark of mental health and necessary to avoid depression and maintain self esteem, confidence and optimism to keep motivated, persistent and productive
also seen as personal attacks than could cause stress and hinder learning
Flawed feedback
attack person rather than person's behavior
vague or abstract assertions: be clear about what you mean!
baba did this shit
not giving examples- essential for enabling recipients to make concrete connection with what feedback fiver is saying
ill-defined range of application:
unclear impact/implications for action
cognitive and emotional dynamics impacting feedback givers
inference-making limitations
attributional biases
overconfidence
third-party perspective differences
strong emotions can impact ratings and feedback formulation and delivery
Producing actionable feedback
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