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Relationships/Networks (Comm. networks - individuals (Groups of…
Relationships/Networks
Workplace Relationships
(Key Concepts of Relational Interaction)
Dialectics -
opposing forces
connection vs. autonomy
open vs. closed
predictability vs. novelty
Definition of the situation and communication goals
Instrumental goals
Identity goals
Relationship goals
Communication Competencies
Social perception skills
assessing people and situations
Message design
Analyze and adapt to the audience
Interaction management
managing the flow of the conversation, appropriate turn taking and topic switching.
Comm. in post-traditional organisation (Fairclough 1995)
Negotiated identities and relationships
Need for dialogical capacities, egalitarianism, and more informality
Blurred line between work and social/personal relationships
Use of technology an team-based work
Comm. networks - individuals
Groups of individuals sharing regular lines of communication inside & outside organisations
Roles (the position that the individual occupies within that network, e.g. gatekeeper, liaison etc.)
Individuals (the degree to which the individual is the centre of information flows, e.g. centrality)
Dyads (e.g. symmetry)
Whole network (e.g. size)
Comm. networks - organisations
Inter-organisational relationships
Network organisation
Highly comm. intensive: Focus on trust, identity & coordination