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Centralised Helpdesk & IT Costings (Costs to transition (New World -…
Centralised Helpdesk & IT Costings
Current capabilities of losing agents
Costs involved to transition to New World
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Impact on staffing requirements
IP which will go redundant?
Secondary markets?
Residual value
Bring into new System?
Current Capabilities of preferred bidder
See tenders
Impact of new Commonwealth CRM
Current system SalesFroce
Costs to transition
Transition Costs
Operating Costs Year 1
Operating Costs Year 2
Operating Costs Year 3
New World - further phases
Apps
Tech utilisation
Self-management through tech
High performing offering
Costs to maintain New World
Deduct baseline costs
Efficiency gains
Off-set new costs against those eliminated by centralisation
Staff productivity increases
Stakeholder Management
Agents
Public
Changes to existing process
Impact on existing material
Communication
Budget & Actual Costings
Model
Show impact of Training (Darren's work)
Capabilities Required
See