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Actionable Feedback (Impact on givers (Inference making limitations…
Actionable Feedback
Impact on givers
Inference making limitations
People take data and move up the ladder to decide what to do
Overconfidence in our own decisions
Fail to see difference in personal and other's conclusions
People tend not to see flaws in feedback they personally develop
Emotions can affect delivery and receiver response
Feedback is important to employee growth
Without feedback, employees can find it hard to know how they are doing
Critical feedback can fail to lead to changes in behavior
Giving and receiving feedback can be emitionally charged for both giver and receiver
Impact on receivers
Inaccurate self perceptions lead to defensiveness
Stress
"Flawed feedback"
Personal attack rather than behavior
Vague assertions
Lacks examples
Doesn't define how to move forward
Unclear impact of criticized behavior
Producing actionable feedback with third party
Adding a non involved observer can help get past biases
Can help design feedback that has results
Helps get more concrete data
Reduces giver's negative emotions
Feedback giving role
Ask questions such as:
How did I arrive at conclusion?
What examples would I need to share?
Using I statements rather than you
Receiver role
Ask questions to get closer to actions from giver
Third party
Without skills can help give perspective/impact