Client Feedback - Client to AM
Provide quote for approval
AM to understand the requests, ask questions, offer solutions
AM to request Support Details & Screengrabs if required
Internal Feedback - AM to Dev
Have project checklists been actioned?
Has testing been completed?
Devlink matches design?
Developers should feel accountable for their site (more than one developer limits ownership)
Karl check start and end of project before live.
Internal comms between AM and Dev should not feel like wasted time = Teamwork. Prevent issues down the track.
Better client experience when AM is informed
AM reviews updates and provides feedback Via Trello.
When correct send to client
Provide client with any issues and proposed solutions
Developers should be self checking work prior to sending to AM. This may involve testing the workflow. Provide test results.
Is a second opinion required?
Internal checks lead to less rounds, happier client
More client work in the future
Cut up Feedback - AM to Cut up
Design Feedback - AM to Client