Emotional Labor and Crisis Response: Chapter 1 & 3 (What? (It is part…
Emotional Labor and Crisis Response: Chapter 1 & 3
Plays into all roles of government sector in one way or another.
It is part of the occupation, not just being emotional.
I.e. Social Workers
Requires workers to suppress, exaggerate, or manipulate others private feelings in order to comply with work-related display rules.
Not the experience of emotions that brings harm, but the regulation of emotions.
"Harbor of the Refuge"
No matter the policy involved, citizens expect the government to respond no matter what.
If you cannot take care of yourself you cannot take care of your clients.
Forced plan of self care, significantly increases productivity.
So true, think of off days.
Critical Incident Stress Management
Used by law enforcement to decompress after a tough situation.
Why is this? Because those jobs are masculine enough that it is seen as okay. Of course you get a day off when you shoot someone.
Why is this not accepted else were?
Cultural changes necessary.
Training for emotional crises to help those through.
Continued management of it.
Develop staff to manage emotional crisis.