Please enable JavaScript.
Coggle requires JavaScript to display documents.
Emotional Labor as Public Good and the State as Harbor of Refuge (Intro…
Emotional Labor as Public Good and the State as Harbor of Refuge
Intro
The "What"
varying levels of intensity
doesn't have to lead to burnout
it is part of an occupation (not just a skill people bring)
The "How"
emotional labor requires workers to suppress, exaggerate, or manipulate their feelings to comply with display rules
necessary b/c gov't often serves vulnerable populations
crisis response as a public good
The "Why": Emotion Regulation and Cognitive Performance
common premise: politics & admin are mutually exclusive
emotions categorized as illogical/subjective/discursive/bad
sets emotion and cognition at cross purposes
emotion regulation affects cognitive function
emotion suppression impairs memory
EMTs: cost of failure in writing records is high
emotional labor: "the management of feeling to create a publicly observable facial and bodily display" that is necessary for doing the job
1/4 to 1/3 of public servants use this
situation modification: efforts to "directly modify situation so as to alter its emotional impact"
attention deployment: how indiv's direct their attention within a given situation in order to influence their emotions
response: modulation: efforts to influence "physiological, experiential, or behavioral responding as directly as possible"
Role of the State: Providing Public Goods & Services
market failures happen when goods and services that are demanded aren't produced or when mechanism fails to satisfactorily allocate them
rules of free market require goods/services to be valued quantitatively
reducing policy goals (like breaking poverty cycle) to something countable (like number of welfare recipients) tends to hurt those the policy was intended to serve
The Contested State
"Freedom is freedom from state interference other than what is necessary to keep us secure"
v the demand for the state to do something and intervene
tl;dr federalism exists
The Harbor of Refuge
known to be open to any vessel in distress requiring assistance, regardless of its flag or the doctrine of its native country
--> we expect gov't to respond when tragedy strikes (regardless of support for present admin or if we can afford it)
cultural norms prohibit price charging use of suicide or crisis response hotline, ER triage, police/fire