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What aspects do you think contribute to breakdowns in communication…
What aspects do you think contribute to breakdowns in communication throughout FGGO?”
process
decisions made in silos e.g accounting and CSC's
us accounting moving to terra nova, different process we were not aware of. KP: would like proactive planning approach
is there a process? KG
not sure who the internal customers, how do you find out?
onboarding as possible solution?
mulitlayered, mind shift, hear about things in different ways. KG, LS
simple step tools: who, what, when piece LS.. would be engaging people and correct self
project in a box: would this fall under this team? EP
not documented.. KP, TR
people
silos
cultural
e.g global ar, cm KP
local or global
prod/creative decision did not consult with production, impacts on CSC. problem when working across teams. when other teams impacted they should have say DD.
marketing spent time on project without considering wider teams
do no know the impact or wider business DD. good work but done in isolation
solu: want to be engaged and have collaboration. DD
ecommerce project, did not getting updates DD
awareness, not there all the time
are the right people managing the project? LS E.g project manager.. may not be engaging the right teams
teams do not always have representation in regions
who to go to? who owns what?
timezones can be an issue with location
if it's a team you do not work with , would not know KP
not a problem reaching out once I know who EP
reach out to team leads, colleagues KP
can waste time trying to figure out the who EP, KP
engagement
written comm's LS.. giving people time to reflect/digest
take into account different preferences, use different forms, mixed
verbal comms
finding out from other teams, communicated as mistakes KP
not sure of chain of command when hearing from colleagues
timliness of comms.. finding out in the moment
advanced notice is key and engagement up until the change KP, LS
more engagement when remote JR
consistency in leavers and joiners, EP
can effect work, who to go in those departments LS, EP
timezone
changes in names to projects updates from project leads e.g ecommerce, supply chain, etc EP
goms engagement has been consistent and positive EP
comm's are timely and proactive KP, EP
advanced notice, by when date, know who to reach out to with questions
in email and from TL EP
prod team, My Insights has been positive and valuable EP
more recordings would be helpful JG
recap on meetings you cannot attend would be helpful or database KP