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Treinamento Flex (Conteúdo (Service Catalog (e-Content, e-Education, e…
Treinamento Flex
Conteúdo
Why Flex Services?
Delivery Processes
Roles & Responsibilities
Tools
Service Request Tool
KPI (?)
Information Package
Service Catalog
e-Content
e-Education
e-Campaigns
p-Workflow
p-Collaboration
p-Analytics
Communication to Business
Follow Up Meetings
Status of Demands
Capture Demands
Cases from other affiliates
Flex Services Definition
Público
IT BPs
Service Desk Coordinators
Datas
Avaliação do Treinamento