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Step 3 - Analysis of existing and future systems (Customer Service Desk) …
Step 3 - Analysis of existing and future systems (Customer Service Desk)
Replacing item
Collect damaged goods
Check against validity of replacement
Making sure that a replacement is required, saving the business money
Takes time to look through for the validity
Contact higher authority
Making sure, for a second opinion
May not be able contact higher authority that point in time
Inspect the damage
To ensure that the damage is covered by the warrenty
Might require some expertise in order to make the assumption
Customer reason for return
Decide validity
Accept Return
Reject return
Provide replacement
Check the Replacement
Assure customer that it is good quality
Better customer service
Can't always confirm that it is of good quality
Takes time to confirm that it is of good quality and answer any further questions
Collect the replacement
Hand-over to Customer
Provide delivery