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Organisational Communication (Organisational Communication (Barriers to…
Organisational Communication
Communication Process
Sender > Encoding > Message > Channel > Decoding > Receiver > Feedback
Feedback
Helps receiver to clarify message
Improves communication accuracy
Allows for correction & refinement
Communication Channels
Characteristics
Ability to facilitate rapid 2-way communication
Ability to establish a personal focus
Ability to handle multiple cues
Organisational Communication
Types of Communication in an Org
Formal Communication
Downward Communication
Upward Communication
Diagonal Communication
Horizontal Communication
Informal Communication
Types of Communication Network
Centralised Network (through one individual)
Decentralised Network (involves team members communicating with each other)
Barriers to Org Communication
Specialisation
Different Objectives
Organisational Structure
Status Relationship
Information Overload
Message Competition
Lack of Trust
Ways to Overcome Barriers
Simplify Message Language
Listen Actively
Encourage Feedback
Restrain Negative Emotions
Regulate flow of information
Build Trust