How employee voice helps community engagement
information sharing become essential for problem-solving and innovation
silence at work has other potential costs
attitudes and beliefs will have on employees at work, also can spill over into other domains of employees' lives.
causes of employee silence
organizational silence can have far-reaching consequences for communities and society at large
Due to the powerful role that companies play in shaping the attitudes, behavior and skills of their people
a widespread yet invisible problem
the roots of silence
fear
a fear of possible negative consequences
futility
lead to apathy and withdrawl
result: people simply check out
mum's the word
the mum effect
people stay silent about problems and concerns because of the discomfort that comes with being the bearer of bad news
not having a solution
"don't bring me problems, bring me solutions
dread of being labeled
the fear of being labeled negatively as a troublemaker
the costs for employees and companies
the costs for society
the effects on community engagement
the quality and number of ties that people have with others in their community
whether they vote in elections
the amount and quality of volunteering they
do
the degree to which they participate in community
governance activities
the number of contributions they make to
community-based charities
the degree to which they identify with their
communities
breaking the silence
don's demand instant solutions
conduct a survey
give everyone a chance to speak
appoint an ombudsman
learn to listen
reduce the psychological distance
turing up the volume
the role of governance models
the benefit corporation