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Patient Experience (Information (Plan of Care (Goals, Medications, Vital…
Patient Experience
Information
Access
Health Literacy
Literacy
Demographics
Exposure
Medical Record
For Family/Friends
Plan of Care
Goals
Medications
Vital Signs
Diagnostic Tests
Lab Results
Care Providers
Patient Preferences
Spiritual Support
Access to
Impact on Care
Built Environment
Private Room
Light
Temperature Control
Food
Menu
Availablity
Fresh
Distractions/Entertainment
Access to WiFi
Pet Therapy
Television
Music
Visitation
Amount
Hours
Caregivers
Technology
Equipment
Availability
Condition
Documentation System
Empathy
Competency
Education
Experience
Professional Development
Engagement
Status
Recognition
Responsiveness
Technology
Patient:Staff Ratios
Patient Acuity
Patient Volume
Engagement
Organizational Structure
Communication
Leadership
Presence
Vision
Strategic Plan