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Self-Service eBenefits (Programmatic (UAT (Test Cases (Vince & Alona,…
Self-Service
eBenefits
Physical
HSS Kiosks
eMerge
Vendor
Website
Microsite
Flyers
Printing/Scanning
PDF
Forms
Paper
Destruction
Abandoned materials
Myhss.org
Furniture
2 TVs
Construction
Room 3
Side Light
Glass Window
Take over Copy Room Space
Floor Plan Design
Physical Construction
Off-site
Security
Printing?
Events
Fairs
NEOs
OE
Hardware
Programmatic
Training
System Configuration
Custom Development
Digital Consent
Audit
Legal Requirements
Arbitration Language
Transmission to Vendor (KP)
Technical Specs- eMerge
Programming - Vish
Write Up - Alona
Items to hide from the memeber
Security Role Modifications?
Latency?
eMerge Downtime
#
Impacts to Usage
#
Errors
Analysts
Members
Event Scheduling
Event Effective Dates?
Alona
UAT
Test Cases
Groups
NEO
RET
Employers
UI
Useage
Internal
External
Vince & Alona
Reporting
Searching
Exporting
Config for others
Queries
Management
Analysts
Screens
Queries
Reports
Analysts
Members
DA
Skin
On eMerge System
RFP
IntraSee
Testing
Cross Browser
Platform
Design
#
Links to
internal sites
vendor sites
Who Manages the Site?
Content Updates
Change Management
Look and Feel
PS Code
Direct pass through from eMerge into HSS Systems
Integration with ECM
Documents
Beneficiary Forms
EBS
MEA
Voluntary Benefits
Confirmation Statement Module
Audit Queries
External Site refer back to eBenefits
EBS
Post Vol. Ben. Enrollment Scenario
Operational
Training
HSS Staff
#
Phone (Remote) Member Assistance
Phone Support
Live (on PC) help
Live Member Facing Assistance
How?
Other Benefit Depts.
CCD
USD
Collateral
Documented
Video
Guided Step by Step
Creation & Maintenance
Seminars
Brown Bags
Retirement
NEOs
Input
#
Lobby
Useability
Who has access to self-service?
#
#
#
Procedural Changes
Staffing Forecast
Call Length
Types of Interaction
Effective Date
Refunds
Pickups
Retro-Terminattions
Final Record Conflict
Paper or Digital?
Data into Form for ECM?
Communication
Lobby
Flyers
Signage
Kiosks
Portal Employee UI/UX
eMail
Flyers
eMerge Landing Page
Videos
Myhss.org referral
#
Look & Feel
Roll out
Who
When
How
Future State
Population Specific Designs?
Advertisement
Social Media
myhss.org
eMail
Signage
Flyers