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APS GOES Action (optimize system/application maintenance activity (Benefit…
APS GOES Action
optimize system/application maintenance activity
Action
: streamline the current approach - opsadmin.
Benefit
reduce the effort of "fire-fighting", for instance searching document, searching landscape to know the servers name and etc.
possibility to share more access in a implicit way.
reduce human error: wrong sequence of start/stop, missing services and etc.
deadline
: PoC/proposal ready: June 2017
Who:
Siaw Ling
Foster document/issue collaboration
Action
Restructuring our current existing document. That's include versioning, ease of searching document(can even search content).
Improve the collaboration of handling common issue, 1st) documentation sharing 2nd) how we do AAR (internal)
benefit
reduce issue/resolution time
foster cross team collaboration, reduce possible misunderstanding on issues
reduce lead time on doing repetitive work which can't be optimize
reduce red tape that could raise by different team in term of acquiring info.
deadline:
April 2017 - First DRAFT
Who
: Shukri, Calvin
(POC) Introduce centralized logging framework
Action
: Investigate the possibility of implement centralized logging framework. What tools can be used, how we can implement, what is the effort need.
benefit
reduce the lead time on troubleshooting issue
share with other team who working on the application as well, so that they can be more proactive to monitor their application
transparency to the backend /system behavior , allow system owner to get know know how their system behave
deadline
: June 2017 - the concept to be ready
Who
: Calvin
Reduce time spent on SQL Server installation
Action
: Automate SQL Server installation, ideally can be ordered via Service-Now and provisioned automatically.
benefit
reduce repetitive/operational work
reduce delivery lead time
deadline
: June 2017 - PoC (for standard installation) and concept to be ready
Who
: Calvin